'The class action against the public administration'.

The class action, more commonly known as the class action against the public administration, which came into force in Italy in 2010, allows citizens, individually or in groups, to take action against the administration concerned and public service concessionaires to enforce the principles of efficiency, quality, and cost-effectiveness or the obligations defined in the Service Charters (for concessionaires).

The public class action, unlike the private class action, does not allow for compensation for the damage caused but only the restoration of the efficiency of the public service or the delayed or omitted function. 

It goes without saying that the main objective of the institute is to induce the public entity or public service concessionaire to adopt virtuous behavior in the management of resources and in relations with users.